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Q. What do you think of the controversial redesign of the Web site Rotten Tomatoes? User reaction seems to be running 10-1 against.
Greg Nelson, Chicago
A. It's rotten. A nearly perfect site has been junked up, tamed down and made nearly unusable. Also, it looks anemic and ugly. What once took two or three clicks now takes five or six, perhaps an attempt to artificially inflate hits. I hope they listen to the user outcry and do what Salon.com did a few years ago: Bite the bullet, admit their error and revert to the old design.
I recently looked up a Sundance film, was able to see its Tomatometer (two favorable reviews, one not), then was completely unable to find a way to get to any of the three reviews. The typeface of the review summaries, when you do find them, is so small, it's unreadable. This is amazing: Countless users complain about the ALL CAPS, and the editor responds that it's fine on Firefox and only ALL CAPS on Internet Explorer. Are they seriously saying they unleashed this beta version without even looking at it on Explorer?